MST Spain

Privacy Policy

If you have any queries regarding our policy, please contact us.

Welcome to MST Spain Sports Tours (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, engage with our services, or communicate with us.

Please read this policy carefully to understand how we manage your data. By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

MST Spain Sports Tours is a UK-based company specialising in organising bespoke sports tours to iconic destinations and clubs in Spain, Ireland, and the UK, including football, rugby, and padel experiences.

Contact Information:

Company Name: MST Sports Tours Ltd

Company No: 15234620

Email: info@mstsportstours.com

Registered Address: 48 – 52 Penny Lane Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG 

Please read this policy carefully to understand how we manage your data. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process various types of information, including:

A. Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Passport and travel details (for tour bookings)

  • Emergency contact information

  • Medical conditions or accessibility needs (where relevant)

  • Payment details (processed securely via third-party providers)

  • Company or school name (if applicable)

  • Tour preferences and custom requirements

  • Correspondence and feedback

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages you visit

  • Time and date of your visit

  • Referring website addresses

  • Cookies and usage data (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process tour enquiries and bookings

  • To personalise your tour experience

  • To communicate with you (quotes, confirmations, updates)

  • To ensure your safety and well-being during a tour

  • To improve our website and services

  • For marketing (with your consent)

  • To comply with legal obligations

  • To process payments and issue invoices

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under the UK and EU GDPR:

  • Contractual necessity – to fulfil our obligations when you book a tour.

  • Legitimate interests – to improve our services and maintain business operations.

  • Consent – for marketing and communications where required.

  • Legal obligation – to comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Travel and accommodation providers (to fulfil your tour)

  • Sports clubs and venues (for access and scheduling)

  • Insurance providers (if arranged through us)

  • Emergency services (if required)

  • Payment processors (e.g., Stripe, PayPal)

  • Professional advisors (e.g., accountants, legal counsel)

  • Website and email service providers

  • Government authorities (if legally required)

All third parties we work with are required to respect the security of your data and to treat it in accordance with the law.

6. International Transfers

As MST Spain Sports Tours operates in Spain and the UK, your data may be transferred to countries outside of the UK and European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK Information Commissioner’s Office.

7. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and understand how our website is used.

Types of Cookies We Use:

  • Necessary cookies – essential for website functionality

  • Analytics cookies – help us improve performance (e.g., Google Analytics)

  • Marketing cookies – only used with your consent

You can manage cookie preferences through your browser settings or the cookie consent banner on our website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These measures include:

  • SSL encryption

  • Access control policies

  • Secure payment processing

  • Staff training and confidentiality agreements

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

Typically, we will retain your data for up to 7 years after your last interaction with us, unless otherwise required.

10. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

  • Right to access – request a copy of the personal data we hold about you

  • Right to rectification – correct inaccurate or incomplete data

  • Right to erasure – request deletion of your data (in certain circumstances)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing – especially for marketing purposes

  • Right to withdraw consent – at any time

To exercise any of your rights, please contact us at [Insert Email].

11. Marketing and Communications

We may send you relevant updates or promotions via email if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link or emailing us directly. We never send marketing communications without your consent.

12. Children’s Privacy

Our services are not directed to children under the age of 13. If we discover we have collected data from a child without parental consent, we will delete it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date. If the changes are significant, we may notify you via email or website notification.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority in the EU.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

MST Spain Sports Tours

Email: info@mstsportstours.com

Address: 48 – 52 Penny Lane Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG